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Definition
User support is a function inside the payload data ground segment to support external users to interact with the segment, to handle user registration, inquiries, complaints. This function is usually provided by a help desk.
Source
ESA PDGS Glossary, PGSI-GSEG-EOPG-LI-13-0033 (MM-PDGS Glossary Issue 2.0_forReview.docx)
CEOS EO Data Stewardship Glossary
NESDIS Data Management Lexicon and Related Terms
Category
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