User Support https://calvalportal.ceos.org/web/guest/cal/val-wiki/-/wiki/668236 2026-05-01T00:00:44Z 2026-05-01T00:00:44Z Emma Woolliams https://calvalportal.ceos.org/web/guest/cal/val-wiki/-/wiki/668236/User Support?_com_liferay_wiki_web_portlet_WikiPortlet_version=1.2 2021-11-24T18:30:22Z 2021-10-05T12:24:33Z

<p><strong>Definition</strong> </p><p><strong><!----></strong> </p><p><strong><!----></strong>User support is a function inside the payload <span class="diff-html-removed" id="removed-diff-0" previous="first-diff" changeId="removed-diff-0" next="added-diff-0">dataground </span><span class="diff-html-added" id="added-diff-0" previous="removed-diff-0" changeId="added-diff-0" next="removed-diff-1">data ground </span>segment to support external users <span class="diff-html-removed" id="removed-diff-1" previous="added-diff-0" changeId="removed-diff-1" next="added-diff-1">tointeract </span><span class="diff-html-added" id="added-diff-1" previous="removed-diff-1" changeId="added-diff-1" next="removed-diff-2">to interact </span>with the segment, to handle <span class="diff-html-removed" id="removed-diff-2" previous="added-diff-1" changeId="removed-diff-2" next="added-diff-2">userregistration</span><span class="diff-html-added" id="added-diff-2" previous="removed-diff-2" changeId="added-diff-2" next="removed-diff-3">user registration</span>, inquiries, complaints. This <span class="diff-html-removed" id="removed-diff-3" previous="added-diff-2" changeId="removed-diff-3" next="added-diff-3">functionis </span><span class="diff-html-added" id="added-diff-3" previous="removed-diff-3" changeId="added-diff-3" next="added-diff-4">function is </span>usually provided by a help desk. </p><p><strong>Source</strong> </p><p><a href="https://ceos.org/document_management/Working_Groups/WGISS/Interest_Groups/Data_Stewardship/White_Papers/EO-DataStewardshipGlossary.pdf"> CEOS/WGISS/DSIG/GLOS</a> </p><p><a href=""><span class="diff-html-added" id="added-diff-4" previous="added-diff-3" changeId="added-diff-4" next="last-diff">ESA PDGS Glossary, PGSI-GSEG-EOPG-LI-13-0033 (MM-PDGS Glossary Issue 2.0_forReview.docx)</span></a><span class="diff-html-added" previous="added-diff-3" changeId="added-diff-4" next="last-diff"> </span></p><p><a href="https://ceos.org/document_management/Working_Groups/WGISS/Interest_Groups/Data_Stewardship/White_Papers/EO-DataStewardshipGlossary.pdf"><span class="diff-html-added" previous="added-diff-3" changeId="added-diff-4" next="last-diff">CEOS EO Data Stewardship Glossary</span></a><span class="diff-html-added" previous="added-diff-3" changeId="added-diff-4" next="last-diff"> </span></p><p><span class="diff-html-added" previous="added-diff-3" changeId="added-diff-4" next="last-diff">NESDIS Data Management Lexicon and Related Terms  </span></p><p><strong><span class="diff-html-added" previous="added-diff-3" changeId="added-diff-4" next="last-diff">Category</span></strong><span class="diff-html-added" previous="added-diff-3" changeId="added-diff-4" next="last-diff"> </span></p><p><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcalvalportal.ceos.org%2Ft-d_wiki%3Fp_p_id%3D54_INSTANCE_Wg3ti1194i20%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-2%26p_p_col_count%3D1%26_54_INSTANCE_Wg3ti1194i20_struts_action%3D%252Fwiki_display%252Fview%26_54_INSTANCE_Wg3ti1194i20_nodeName%3DCEOS_Terms_and_Definitions%26_54_INSTANCE_Wg3ti1194i20_title%3D4.%2BData%2BStewardship%2Bwords&amp;data=04%7C01%7Cfaye.lai%40npl.co.uk%7C71d207afa14d469389d808d988e92c16%7C601e5460b1bf49c0bd2de76ffc186a8d%7C1%7C0%7C637691357310862875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Ortjy2bF482FB%2Fu8940Qmf4JHeBYPdFdaqG9Av4rin8%3D&amp;reserved=0"><span class="diff-html-added" previous="added-diff-3" changeId="added-diff-4" next="last-diff">4. Data Stewardship words</span></a><span class="diff-html-added" previous="added-diff-3" changeId="added-diff-4" next="last-diff"> </span></p>

Emma Woolliams 2021-10-05T12:24:33Z Emma Woolliams https://calvalportal.ceos.org/web/guest/cal/val-wiki/-/wiki/668236/User Support?_com_liferay_wiki_web_portlet_WikiPortlet_version=1.1 2021-10-10T21:14:15Z 2021-10-05T12:24:33Z

<p><strong>Definition</strong> </p><p><strong><!----></strong> </p><p><strong><!----></strong>User support is a function inside the payload data ground segment to support external users to interact with the segment, to handle user registration, inquiries, complaints. This function is usually provided by a help desk. </p><p><strong>Source</strong> </p><p><a href="https://ceos.org/document_management/Working_Groups/WGISS/Interest_Groups/Data_Stewardship/White_Papers/EO-DataStewardshipGlossary.pdf"> CEOS/WGISS/DSIG/GLOS</a> </p><p><a href="">ESA PDGS Glossary, PGSI-GSEG-EOPG-LI-13-0033 (MM-PDGS Glossary Issue 2.0_forReview.docx)</a> </p><p><a href="https://ceos.org/document_management/Working_Groups/WGISS/Interest_Groups/Data_Stewardship/White_Papers/EO-DataStewardshipGlossary.pdf"><span class="diff-html-removed" id="removed-diff-0" previous="first-diff" changeId="removed-diff-0" next="last-diff">CEOS EO Data Stewardship Glossary</span></a><span class="diff-html-removed" previous="first-diff" changeId="removed-diff-0" next="last-diff"> </span></p><p><span class="diff-html-removed" previous="first-diff" changeId="removed-diff-0" next="last-diff">NESDIS Data Management Lexicon and Related Terms  </span></p><p><strong>Category</strong> </p><p><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcalvalportal.ceos.org%2Ft-d_wiki%3Fp_p_id%3D54_INSTANCE_Wg3ti1194i20%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-2%26p_p_col_count%3D1%26_54_INSTANCE_Wg3ti1194i20_struts_action%3D%252Fwiki_display%252Fview%26_54_INSTANCE_Wg3ti1194i20_nodeName%3DCEOS_Terms_and_Definitions%26_54_INSTANCE_Wg3ti1194i20_title%3D4.%2BData%2BStewardship%2Bwords&amp;data=04%7C01%7Cfaye.lai%40npl.co.uk%7C71d207afa14d469389d808d988e92c16%7C601e5460b1bf49c0bd2de76ffc186a8d%7C1%7C0%7C637691357310862875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Ortjy2bF482FB%2Fu8940Qmf4JHeBYPdFdaqG9Av4rin8%3D&amp;reserved=0">4. Data Stewardship words</a> </p>

Emma Woolliams 2021-10-05T12:24:33Z